Privacy Policy
Safa-Safari
Effective Date: 20 February 2026
Safa-Safari (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.
- Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information
Full name
Email address
Phone number
Country of residence
ID/passport details (where required for bookings)
Booking & Travel Information
Travel preferences
Accommodation selections
Special dietary or medical requirements (voluntarily provided)
Payment information (processed securely via third-party providers)
Technical Information
IP address
Browser type
Device information
Website usage data via cookies
- How We Collect Information
We collect information when you:
Make an enquiry or booking
Complete forms on our website
Subscribe to newsletters
Contact us via email, phone, or WhatsApp
Use our website (via cookies and analytics tools)
- Purpose of Processing Personal Information
We use your information to:
Process and manage bookings
Communicate regarding enquiries and services
Provide customer support
Send confirmations and travel documents
Improve our website and services
Comply with legal and regulatory requirements
Send marketing communications (only with your consent)
- Legal Basis for Processing (POPIA Compliance)
We process personal information based on:
Your consent
Performance of a contract (e.g., safari bookings)
Legal obligations
Legitimate business interests that do not override your rights
4.1 Purpose of Processing (POPIA Section 11)
We process personal information to:
Provide safari, fishing, hunting, and travel services
Manage bookings and reservations
Communicate with clients
Send invoices and confirmations
Improve our services and website
Meet legal and regulatory obligations
Send marketing communications (with consent)
4.2 Lawful Basis for Processing
Under POPIA, processing is justified by:
Your consent
Contract performance
Legal obligation
Legitimate business interest
- Sharing of Information
We may share your information with:
Lodges, guides, and service providers involved in your booking
Payment processors
IT and website service providers
Regulatory authorities where legally required
We do not sell your personal information.
All third parties are required to keep your information secure and confidential.
- International Data Transfers
As Safa-Safari serves international travellers, your information may be transferred outside South Africa. We ensure appropriate safeguards are in place to protect your data in accordance with POPIA.
6.1. Cross-Border Transfers
Because Safa-Safari serves international travellers, your data may be transferred outside South Africa.
We ensure:
Adequate data protection safeguards
Contractual protection with suppliers
POPIA-compliant handling
6.2. Information Security
We implement reasonable technical and organisational safeguards to protect your personal information against:
Loss
Unauthorised access
Misuse
Alteration or disclosure
However, no electronic transmission is completely secure.
6.3 Data Retention
We retain personal information only as long as necessary for:
Booking fulfilment
Legal and tax compliance
Dispute resolution
Business record-keeping
6.4 Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
Loss
Misuse
Unauthorised access
Disclosure or alteration
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6.5 Data Retention
We retain personal information only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce agreements
Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion
Object to processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, contact us using the details below.
- Cookies and Tracking Technologies
Our website uses cookies to:
Improve user experience
Analyse website traffic
Remember user preferences
You can control cookies through your browser settings.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
- Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.
- Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.
- Acceptance of Terms
By using this website, you agree to these Terms of Use. If you do not agree, please do not use the site.
- Services Description
Safa-Safari provides:
Safari experiences
Self-drive overlanding trips
Fishing charters
Hunting packages
Travel planning services
All services are subject to availability and separate booking terms.
- Pricing Disclaimer
All prices are subject to change without prior notice.
Quotes are valid for the period stated.
Exchange rate fluctuations may affect international pricing.
Certain activities may carry additional park or conservation fees.
- Booking Terms
A booking is only confirmed once:
Required deposit/payment is received
Written confirmation is issued
Separate cancellation and refund policies apply and will be provided with your booking.
- Website Use Restrictions
You agree not to:
Use the website unlawfully
Attempt to gain unauthorised access
Interfere with website security
Copy or scrape content without permission
Upload malicious code
- Intellectual Property
All website content, including:
Logos
Text
Images
Branding
Itineraries
…is the property of Safa-Safari unless otherwise stated.
Unauthorised use is prohibited.
- Limitation of Liability
To the fullest extent permitted by law:
Safa-Safari is not liable for indirect or consequential damages
Website use is at your own risk
Travel activities carry inherent risks acknowledged by clients
Nothing excludes liability where prohibited by South African law.
- Third-Party Links
Our website may contain external links. We are not responsible for third-party content or privacy practices.
- Force Majeure
Safa-Safari is not liable for delays or failures caused by events beyond reasonable control, including:
Weather
Natural disasters
Government restrictions
Pandemics
Transport disruptions
- Governing Law
These terms are governed by the laws of the Republic of South Africa.
Any disputes will fall under the jurisdiction of South African courts.
- Updates to This Policy
We may update this document periodically. Continued use of the website constitutes acceptance of the updated terms.
- Contact Us
Safa-Safari
Email: Info@safa-safari.co.za
Phone: +27621587644
Address: By Appointment Only